We are so pleased to welcome Noel Castillon, Technical Support Engineer, to the team. You can learn more about Noel below.
Tell us about yourself. Where are you from?
I’m a California boy! I was born in south LA, but grew up in Fresno, CA, halfway between San Francisco and Los Angeles.
Where did you go to school?
Fresno State! Go ‘Dogs 🐶
How did you get into content strategy? What areas of your field do you like to focus on?
Curiously, being an English teacher is what inspired me to get into software engineering. I taught during the pandemic, and through unprecedented times, I was still able to maintain a relationship with my middle school students because of innovative EdTech products that allowed me to keep up some sense of normalcy in my classroom routine. When it came time to make a career change, I decided I wanted to help other people the way that tech helped me!
As far as niche fields in this line of work go, I’d love to focus on web accessibility. It’s a cause close to my experiences as a disabled person, and it can be a real win-win for anyone who takes the time to invest in it!
Do you have a code of ethics or a mantra that you live by when doing your work?
I think there is great power in the simple act of showing up. Even if it’s hard. Even if you don’t feel ready for whatever it is you’ve shown up to. I think it’s immensely important to have a presence and to let your surroundings be a reflection of your values and what you want to achieve.
How do our core values (collaboration, initiative, ingenuity) align with your own?
Every project I work on has a community-related slant to it, and I believe all of Buckeye Innovation’s core values coalesce wonderfully into what I want for myself and what I try to offer people. I believe so deeply in the power of group action and I’m ceaselessly amazed and what comes out of a confluence of ideas. I think connecting passionate individuals is the best way to embolden people to explore creative solutions and claim ownership of their capacity to enact change. It’s how I run my classroom. It’s the undercurrent of every event I organize. And it’s at the forefront of my mind when I come to work.
What do you want to learn in the next 12 months as a Technical Support Engineer?
I have a lot of wants here, so here is a short list of things I’d like to uncover in the next year:
- What common pain points do our clients face and what can we do to mitigate recurring issues?
- How can we improve and centralize client care in our current processes?
- What are innovative practices brewing in the greater expanse of web development that can help us secure client satisfaction?
- How can the support pod be a vehicle to ensure clients are maximizing their partnership with us?
If you could instantly master any skill or hobby, what would it be and why?
I want to be able to draw sooooooo badly. I think it’s such an impressive way to be able to make ideas come to life. Some of the most impactful pieces of media I’ve come across have been comics and cartoons, and I’m so moved by all the intricacies that are embedded in each stroke.
What is the one thing most people don’t know about you?
I had a brief stint as a semi-professional clarinet player!
